Berkshire Bathrooms - Terms and conditions - General
Our terms and conditions are set out below and apply to all transactions on the Bathroom and Plumbimg website. Please review these carefully before placing your order. We recommend you print out a copy for future reference. Please also read our privacy notice regarding personal information provided by you. We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received.
Order Acceptance
All orders are subject to acceptance & availability. An order will be considered as accepted and the contract between you and us completed on the dispatch of the items you have ordered, unless we have advised you that we do not accept your order or you have cancelled it in accordance with the procedure described in our returns and cancellations section. We may reject an order for the following reasons:
The product you ordered is unavailable
There has been a pricing or product description error
We are unable to obtain authorisation for payment
You do not provide the correct invoicing address details for the credit or debit card used for payment
You have provided an invoicing or delivery address that is a PO box or any other kind of forwarding address
We reserve the right to reject any offer to purchase made by you at any time. For the avoidance of doubt the contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.
Availability
All our items are offered for sale subject to availability. In the event that we are unable to supply any of the items offered, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the item.
Product details
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our full 7 days money back guarantee. All sizes and measurements given, and all colours displayed, on the our website are approximate and provided for your guidance only, but we do try to make sure that they are as accurate as possible.
Payment
All prices displayed on this website are in GBP Sterling. The price you pay is the price displayed at the time we receive your order, except in the unlikely event of a pricing error. If we discover that any items in your order have been priced incorrectly we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the items, you will receive a full refund. Payment can be made by any method specified in the payment and delivery section. We reserve the right to refuse an order that we deem to have been placed under suspicious circumstances or where the details given do not match the security details held by the appropriate card issuer. If we suspect a transaction to be fraudulent we may contact you to confirm your details prior to accepting the order. If we fail to satisfy any outstanding security issues we will cancel the order and refund the card in full. If you are resident outside the European Union you may be liable to pay local taxes and import duties upon receipt of your order. You are solely responsible for the payment of any levies imposed upon you in your own country of residence and Berkshire Bathrooms cannot be held liable for these additional charges.
We accept payment by Paypal or by Visa, MasterCard, Delta, Switch, Solo, Visa Electron and JCB credit/debit cards using Paypal’s system.
Delivery costs
Our standard delivery is calculated on the weight of your order and delivery costs apply to addresses in the United Kingdom
Paying on-line
All on-line credit and debit card transactions conducted with Berkshire Bathrooms are processed through Paypal, the Internet's leading payment service provider. Paypal’s encryption technology ensures a completely secure environment for credit and debit card transactions. Your payment details are securely encrypted and cannot be accessed by any third party.
Customs and duties
Orders dispatched to countries outside of the European Union may be subject to local taxes and import duties upon delivery. Berkshire Bathrooms cannot advise you of these charges and are not liable for them. We advise that you contact your local customs authority for further information.
Full 7-days money back guarantee on all purchases
Our full 7-days money back guarantee is offered to give our customers complete peace-of-mind when ordering from us. If you change your mind about your purchase for any reason whatsoever, just return the item or items to us within 7 days of their receipt for a refund. All we ask is that the purchase is returned to us unused and in its original condition, complete with its original presentation packaging. Please note returns will be refunded in full, less your postage and packaging costs, and a 15% handling & restocking fee.
Delivery
Delivery can be made to UK addresses only. Worldwide addresses will incur additional postage costs. Please note however that we will not deliver to PO boxes or any other kind of mail forwarding address. All deliveries must be signed for by an adult aged 18 years or over. Delivery charges and estimated timescales are specified in the payment and delivery section. We make every effort to deliver your items within the estimated timescales, however delays are occasionally inevitable. Berkshire Bathrooms is not liable for any failed deliveries. This does not affect your statutory rights as a customer.
Guarantee
We offer a full 7 day money back guarantee (less postage and packaging and a 15% handling & restocking fee), please refer to our returns and cancellations section for details of the terms and conditions that apply. This guarantee does not affect your statutory rights as a customer. In addition to our own guarantee you also have the right to cancel the contract for the purchase of any item within 7 days of delivery under the United Kingdom's Distance Selling Regulations. In the unlikely event that you receive faulty or damaged goods, please refer to our returns and cancellations section.
Privacy
We do store details of your order. Please read our privacy section for more details. We do monitor reviews
submitted by customers to the site but are under no obligation to do so. We reserve the right to remove any material if in our view it is inappropriate. We shall own any material you send to the site or to us and reserve the right to use any such communication and its contents in such ways as we see fit.
Returns and Cancelations
Full 7-days money back guarantee on all purchases - Our full 7-days money back guarantee is offered to give our customers complete peace-of-mind when ordering from us. If you change your mind about your purchase for any reason whatsoever, just return the item or items to us within 7 days of their receipt for a refund. All we ask is that the purchase is returned to us unused and in its original condition, complete with its original presentation packaging. This guarantee does not affect your statutory rights as a consumer. (Please note returns will be refunded in full, less your postage and packaging costs, and a 10% handling fee)
Returns
To return unwanted or faulty items to us for a refund please follow the simple procedure outlined here- (Please note returns will be refunded in full, less your postage and packaging costs, and a 15% handling fee) Complete the return form that accompanied your purchase, indicating the reason(s) for returning your purchase – this is to enable us to improve customer service and does not affect your refund in any way. If for any reason you do not have a return form, please email us requesting a return form and we will send you one. Replace the unused items in the packaging that it was originally delivered in. If this original packaging is not available, please ensure that the items are suitably protected before returning them.
Post the returning items to the following address:
Berkshire Bathrooms
256 Shinfield Road
Shinfield
Reading
RG2 8EY
United Kingdom
Please note that in the event of your returned items not being received by us, no refund can be made. Therefore we strongly recommend that you use a recorded delivery service to return items to us. For items up to a value of £28 we recommend the use of Royal Mail Recorded Delivery™; for items of a value over £28 we recommend the use of Royal Mail Special Delivery™. Once your return has been received, the cost of your purchase will be refunded within five working days. You will be notified by email once the refund transaction has been completed. Please note that we can only refund the cost of postage if an item is faulty or delivered to you in error.
Cancellations
An order or part of an order can be cancelled at any time prior to dispatch by emailing us. Please remember to include full details of your order in your email including your order reference number and the items that you wish to cancel. Once dispatched an order cannot be cancelled, but may be returned in accordance with the Berkshire Bathrooms returns policy above.
