Your Frequently Asked Questions Answered - Ordering From Berkshire Bathrooms
Do I need to register to place an order?
No, you can simply add your name and address details at checkout which will apply to your details on any invoices created.
How do I place and order?
Placing an order involves adding a selected product to your 'shopping basket' and going through the checkout process. The checkout is where you will enter your billing and delivery information, then proceed to checkout securely via PayPal. Please see below for additional details about ordering products through the Berkshire Bathrooms website.
How do I locate the products I need?
Products on our website are arranged by categories. Individual items can be located on the site in one of two ways. To find products, users can navigate to the correct page using the menu located on the left-hand side of all pages. Alternatively, users can enter keywords in the search box and press 'Enter' to have all matching or similarly-spelt products listed.
What is my 'shopping basket' and how do I put products in it?
The shopping basket is where products are placed after clicking the 'Add To Basket' button, located next to all available products. Adding products to your shopping basket does not mean you have purchased them, nor are you under any obligation to purchase those products. At any time you may check your shopping basket by clicking the 'View Basket' link, located in the top right-hand corner of any page. While viewing your shopping basket you may add or delete items as you wish. After viewing your basket, you may return to the products section by clicking the 'Continue Shopping' button.
How do I purchase products?
Having selected the products you wish to purchase, click the 'View basket' button in the top right-hand corner of the page. Once you have finished adding or subtracting products from your basket, you may proceed to the first step of the payment process by clicking the 'Checkout' button.
Aftersales / Delivery -
What is the delivery lead time?
Delivery of items can vary - If you need a firm delivery date then please contact us directly to check stock levels.
Where can Berkshire Bathrooms deliver items?
Berkshire Bathrooms currently deliver to locations in the mainland UK. If you are a non-mainland UK customer an additional delivery charge is applicable. Please call us on 0118 937 1632 and we will assist in placing your order.
Do you have an Installation Service?
Yes, to make your dream bathroom a reality we do provide a fitting service here at BERKSHIRE BATHROOMS and our bathroom specialists will be more than happy to install your new bathroom.
What if my items purchased are faulty?
If goods are faulty, following confirmation by the manufacturer (this will require a telephone call or home visit by a manufacturer or registered engineer) All refunds are subject to our refunds section within out general terms and conditions.
